Our core values
An analysis of the demand for market research shows that the three main aspects considered when “purchasing” market research are: price, empathy and experience. The criteria empathy and experience are not only communicated but also put into practice in the way we work at B&T. Our working procedures can be characterized as: tailor-made, professional, critical, proactive, fit-for-purpose, flexible and direct. Based on these characteristics we have defined our 4 core values:
We strive for the highest level of quality in all aspects of our operational management and the service towards our clients. We attach great importance to internal and external auditing and confirmation of our professional procedures. That’s why we have been ISO 9001 and ISO 20252 certified and a member of the Research Hallmark Group for many years.
Furthermore we obviously thoroughly monitor the latest developments in our field, including through membership of several professional associations, such as:
but also closer to home:
Research needs cannot always be planned. Sometimes an acute research question presents itself which needs to be answered at short notice. Our flat organizational structure and short and direct lines to our customers and our colleagues, enable us to respond fast without compromising on quality. These short lines also enable us to closely monitor things during ongoing research projects and adjust where necessary.
Next to the obvious process management of each research, our main mission is to supply usable results, enabling you to make strategic decisions in a more well-considered way. What is the most suitable research approach for your specific problem? We would be pleased to provide you with an objective and reliable advice, based on our long-standing experience in different markets for a wide range of companies and organizations.
Our quality management system secures the process from research brief to delivery. You will be involved in this process (for instance through interim consultation) and you will continuously be informed about the current state of affairs. We consider research as a collective process, with own responsibilities for each participating party. Our procedures make this process transparent and workable, for instance through regular contacts and direct lines. We are concerned, committed and aspire a good and long-lasting relationship with our clients.